No returns are accepted for mystery items. Wholesale orders are not eligible for refunds or exchanges. If your puzzle popped, you can contact customer support for help re-assembling the puzzle or we can re-assemble the puzzle for you (exclusions may apply).Ĭustom services and product customizations are not eligible for refunds.

Popped puzzles (Pieces dislodged, no broken pieces) are not returnable. If your apparel is defective, please reach out to customer support.Ĭancellations or modifications to apparel orders are not guaranteed. As a result, we do not accept returns on apparel due to the manufacturer's policy. ApparelĪpparel is made to order and shipped from a partner facility. R eturns for customized products have the option of store credit or an exchange.Ĭancellation requests for customized products such as premium speed cubes must be submitted within 24 hours of the order being placed to avoid a 20% cancellation fee.Įxcessive wear (damaged stickers) or damaged packaging may result in a 20% restocking fee. Returns initiated after 30 days of delivery have the choice of store credit or an exchange. Returns initiated within 30 days of delivery have the choice of a refund to the original payment method, store credit, or an exchange (exclusions may apply). We will make every attempt to modify or cancel your order but cannot guarantee that we will be able to make changes once your order has been placed. If you would like to modify or cancel your order please contact support immediately. If the returned product is received in lesser condition than 'like new', it will be subject to a 20% restocking fee. When conducting a return, please ensure that all original packaging is included and still intact.

If you aren't completely happy with any of your items, we will gladly accept it for return within 90 days of delivery. Please allow up to 5 business days for your return to be processed once it has been delivered to our warehouse.To request a return or an exchange, visit our portal by clicking here. SpeedCubeShop reserves the right to refuse any returns that do not have a Return #. Your email should contain your order number and a brief description of the nature of the claim and fall under one of the following categories: Lubrication, Tensioning, Lubrication & Tensioning, Stickers, PVC Coating, or Pieces or Hardware. If you opted for our extended warranty or it is included with your purchase, please reach out to customer support to initiate a claim. If your mystery item is damaged or defective, please reach out to customer support.

To request a return or an exchange, visit our portal by clicking here.

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