I ordered tonight and got a guy name musu, he is so rude and nasty! I ordered from my parents tonight for them because I live in coppell so my orders normally go there. I hardly ever make reviews but when I give an establishment to right their wrongs and they treat me as disrespectfully as this poor excuse for a business does I am going to share my HORRENDOUS experience! When I was calm and respectful he was rude, kept cutting me off, and said that my extra $20 was not going to make them richer! Do not spend your money here!!!! They do not appreciate their customers and they do not treat people with respect when THEY and their billing process are the ones who made the mistake. The manager got on the phone and argued me down saying I paid them twice and that I need to give it time because my bank is still pending. I did not call them until this morning (Friday) and requested to speak with the manager. Wednesday came and left and my money was not returned to my account or pending. Spoke with a man who advised me that it is still pending (which it was not per my bank) and that it would be back in my account 3 business days from Sunday. By Tuesday the payments were both cleared and nothing was pending back to my account so I called. The customer service and integrity is ATROCIOUS! First and foremost I ordered food from this God awful establishment on and they double charged me. This is the absolute WORSE company I have ever spent money at in my entire life. Order dinner express but did not provide the option of selecting soup. This is the last time I will order from this place due to bad experience from the delivery.Wings with feather sticking out and broken bones. For My order was $21, with delivery fees $2 and tax was $25, I gave him $4 cash and he was still not happy. She is 40lbs, about 2.5 ft tall when standing. My dog's nails was just trimmed a week before. I quickly return back into my house and closed my door. I was actually worried that he was about to do something. He even lift his shirt to try and show me something. But he keep standing there and not leave. He looked at the tip I gave him and said my dog scratched him. I apologize and the guy keep standing there. My dog ran out and started jumping on the guy. I got out to grab food from the delivery person and handed him the tip. It's absolutely ridiculous.From order to delivery took 57 mins. My husband worked for several Chinese restaurants before, including deliveries, and never saw a customer banned for something like this. WHAT?!!!! I've NEVER been so insulted by any place before, and this is just unheard of. Seemed to understand it and confirmed both.Īn hour later, we got one order of some mush that looked like little strips of red beef in onion slush! I called them, and a young Chinese American guy apologized for the mistake and would send the right order out - although it would be another hour.Īll seemed ok, until I opened the order, flipped the receipt over, and found written, 'It's you mistake - we no do you business anymore - manager Dragon Express'! He asked if I wanted the noodles or vegetables, and I said no, I want the pork egg patties for egg foo young. I ordered the family dinner for two, with sesame chicken and pork egg foo young.

They screwed up our order, and then FIRED us as customers, refusing to do business with us again - and it was only the second time we ever tried them!

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